Product Support

General Support

If you have any questions about our products, please check the FAQs below. For more information, or detailed product support, please email ObviousFX Support.

FAQs

• What happens after the 30 day evaluation period expires?
  Our plug-in products change to "watermarked" mode, with plug-in features disabled and a large red cross added to the image. This is to ensure that projects using the plug-ins are still valid, and the watermark can be removed by simply registering the plug-in.
   
• Do you plan Mac OS X versions?
  Our products are now ported to After Effects for Mac OS X. There are a number of future products that will probably remain Windows only, due to the use of 3rd party software for Windows.
   
• What platform versions do you support?
  We build on Windows XP (SP2) and Windows 7, and test on XP and Windows 7. Mac OS X products are tested on 10.3.9 and 10.4.x (ppc) and 10.6.x (i386/x64).
   
• Do your products support 16bit After Effects projects?
  All ObviousFX plug-ins will always be 16bit aware. Some plug-ins only support 16bit projects when registered.
   
• Do your products support 32bit After Effects projects?
  32bit per channel projects (After Effects 7.0 and later) can use plug-in, but with reduced color precision. Full 32bit support will be added in future to our products.
   
• What is the difference between evaluation and registered versions?
  When a product is registered, you will receive a non expiring serial number. The full versions have "registration bonuses", such as 16bit project support, alpha channel support, or multiprocessor support.
   
• Do your products take advantage of multiple CPU systems?
  We use After Effects's built-in multiple CPU support where possible in our products.
   
• What is your product version numbering scheme?
  We use major.minor.release versioning, so a product with version v1.1.3 is a "1.1" release, and the 3rd release of that product. For example, products can jump from v1.0.2 to v1.1.3.