Product Support

General Support

If you have any questions about our products, please check the FAQs below. For more information, or detailed product support, please email ObviousFX Support.

FAQs

• What happens after the 30 day evaluation period expires?
  Our plug-in products change to "watermarked" mode, with plug-in features disabled and a large red cross added to the image. This is to ensure that projects using the plug-ins are still valid, and the watermark can be removed by simply registering the plug-in.
   
• Do you plan Mac OS X versions?
  Some of our products are being ported to After Effects for Mac OS X (Erodilation and CopyImage for Mac are now available). There are a number of products that will probably remain Windows only, due to the use of 3rd party software for Windows.
   
• What platform versions do you support?
  We build on Windows XP (SP2) and test on XP and Win2K. Mac OS X products are tested on 10.3.9 and 10.4.x. If you are running Mac OS X prior to 10.2.1, please let us know if the plug-ins install and run.
   
• Do your products support 16bit After Effects projects?
  All ObviousFX plug-ins will always be 16bit aware. Some plug-ins only support 16bit projects when registered.
  
• Do your products support 32bit After Effects projects?
  32bit per channel projects (After Effects 7.0 and later) can use plug-in, but with reduced color precision. Full 32bit support will be added in future to our products.
   
• What is the difference between evaluation and registered versions?
  When a product is registered, you will receive a non expiring serial number, and a link to a "Full Version" download. The full versions have "registration bonuses", such as 16bit project support, alpha channel support, or multiprocessor support.
   
• I have entered a registration key, but the plug-in still shows "Trial" in its name.
  The registration key has unlocked the software, but you are still using the evaluation version, without the "registration bonuses". Install the full version sent with your registration key.
   
• Do your products take advantage of multiple CPU systems?
  We use After Effects's built-in multiple CPU support where possible in our products. Some of our products that use 3rd party software (such as the Milky Way plug-in) are not multiple CPU aware.
   
• What is your product version numbering scheme?
  We use major.minor.release versioning, so a product with version v1.1.3 is a "1.1" release, and the 3rd release of that product. For example, products can jump from v1.0.2 to v1.1.3.